Peter Marklund

Peter Marklund's Home

Tue Aug 28 2007 11:33:33 GMT+0000 (Coordinated Universal Time)

When the Swedish Post is Vastly Superior to UPS/TNT/DHL et al

It's a curious thing. When it comes to politics I'm traditionally a quite liberal and market oriented person. I usually get annoyed when I find areas of society were competition and free trade are restricted and I'm not a great fan of state monopolies. However, when it comes to delivering packages the swedish state owned postal service are offering me a service that is vastly superior to that of TNT/UPS/DHL.

Why is that? Well essentially it's because the postal service uses the approach of delivering to a pick-up place in my area, usually a kiosk or store of some kind, usually with generous opening hours. This has worked like a charm for me so far. Private delivery firms (UPS et al) try to deliver to me in person. Delivering a package directly into a persons hand sounds like a great service, but it's a bit harder than it sounds. I'm not saying delivering to someone in person cannot be made to work reliably, however, the way it's currently implemented there are some serious issues. For a personal delivery to be a success, it requires that the delivery person and the recipient be in the the exact same place at the same point in time, so that the package can be handed over and signed. Now in this day and age with GPS systems and mobile phones and the internet and all that, the problem sounds solvable. In a lot of cases, at least for me, delivery is failing though. For a taste of other peoples experiences, see Lars Pind wishing for a doorman or this swedish discussion saying postal service seems like a luxury. Some reasons personal delivery is failing might be: